Lifteller Terms and Conditions

LIFTELLER SOCIAL MEDIA LIMITED – TERMS AND CONDITIONS OF USE

This page contains the terms and conditions of service (the “Terms”) governing your use of LifTeller Social Media Limited (“Lifteller”, “we” or “our”) application and related services (the “App” or “Platform”). Please carefully review these Terms before using the Lifteller service.

Lifteller is a social fundraising platform designed to fuse social networking with social good. It enables individuals, communities, and organisations to connect, share stories, and exchange financial support in a transparent and dignified manner. Within the Lifteller ecosystem, the word “Lift” is a proprietary and trademarked term used to mean “give,” and the act of giving on the Platform, whether financial or value-based, is referred to as “Lifting.”

By clicking a registration or new account submission button, or by otherwise using Lifteller’s websites, the Platform, networks, mobile applications, or other services provided by Lifteller (collectively, the “Services”), or accessing any content provided by Lifteller through the Services, you agree to be bound by the following platform use agreement as updated from time to time.

We may revise these Terms, and the most current version will be posted on our website. By continuing to use the Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Services.

REGISTRATION

As a condition of your use of the Services, you will be required to register and create an account. You must complete the registration process by providing Lifteller with current, accurate, and complete information as may be required in the registration form. Such information may include personal information, such as your name and email address, all of which will be subject to our Privacy Notice. You agree to promptly update the information provided during registration as may be necessary to keep it current and accurate. You also agree to protect your passwords and take full responsibility for your own, and third-party, use of Your accounts. You agree that you are 18 years of age or older.

USE OF THE APPLICATION

• By agreeing to this Terms, you represent and warrant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from the Services; and (c) your registration and your use of the Services is in compliance with all applicable laws and regulations.
• You agree that the information you provide is accurate and that you will keep it accurate and up-to-date at all times. You may also be required to provide passwords and, in this regard, you understand and acknowledge that:
• you are solely responsible for maintaining the confidentiality of your account and will only share your passwords with, where applicable, your duly authorized employees, agents, or representatives and not with other third parties; and
• you are solely responsible for all actions taken via your account.
• Unless you have entered into a commercial agreement with Lifteller permitting you to use the Services for transactions on behalf of another person, you may only use the Services on your own behalf, and not on behalf of any other person. By using the Platform or App, you agree not to:
• Reproduce, modify, distribute, display, or otherwise provide access to, create derivative works from, decompile, disassemble, or reverse engineer any portion of the Platform or App, except as explicitly permitted under this Terms;
• Remove or modify any copyright or other intellectual property notices that appear on the Platform or App;
• Use the Platform or App in any way that is unlawful, or harms Lifteller, its service providers, suppliers, or any other user;
• Distribute or post spam, chain letters, pyramid schemes, or similar communications through the Platform or App;
• Impersonate another person or misrepresent your affiliation with another person or entity;
• Upload invalid data, viruses, worms, or other software agents to the Platform or App;
• Interfere with, or compromise the system integrity or security of the Platform or App, or otherwise bypass any measures Lifteller may use to prevent or restrict access to the Platform or App;
• Conduct automated queries (including screen and database scraping, spiders, robots, crawlers, bypassing "captcha" or similar precautions, and any other automated activity with the purpose of obtaining information from the Platform or App) on the Platform or App;
• Use any of Lifteller’s trademarks without approval, including but not limited to using them as part of your business name, screen name, or email address on the Platform or App;
• Access or use any of the Platform or App to develop competitive products or services; or
• Attempt to, or permit or encourage any third party to, do any of the above.
• If you violate any of the rules contained herein, Lifteller may immediately suspend or terminate your account (and any related accounts). Lifteller shall notify you of the suspension, or termination of your account and the details of your violation. Lifteller may reactivate your account (subject to any applicable costs) when you rectify the violation to its satisfaction.
• You shall be solely responsible for indemnifying, defending, and holding harmless Lifteller, and all of its owners and officers, for any claims, causes of action, or liability arising from any misrepresentations uploaded or posted by you on your Account. Lifteller hereby disclaims all warranties, whether express or implied, including the implied warranties or conditions of merchantability and fitness for a particular purpose.

THIRD PARTY LINKED SERVICES

• The Platform or App includes links to third-party services providers, and Web sites host, as well as materials provided by third parties (each, a “Third-Party Provider”) which are not under Lifteller’s control.
• Third-Party Providers are solely responsible for their services. The Platform or App may contain hyperlinks to websites operated by parties other than Lifteller. Such hyperlinks are provided for your reference only. You are responsible for your dealings or business conducted with any Third-Party Provider arising in connection with the Platform or App. Your use of third-party sites, services, or products may be subject to associated third-party terms of use and privacy policies or other agreements, which you are solely responsible for complying with. Lifteller does not endorse and takes no responsibility for such products, services, websites, and materials, of any Third-Party Provider.
• By using a tool provided by a Third-Party Provider, you agree that Lifteller may transfer information to the applicable third parties, which is not under the control of Lifteller, as may be necessary to enable you use the tool. If you submit a contact form or otherwise indicate your interest in contacting a Third-Party Provider, you may receive telemarketing calls from the Third-Party Provider using the contact information you provided. Third-Party Providers may keep your contact information and any other information received by them in processing a contact or other request form.
• We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws. We only permit third parties to process your personal data for specified purposes and in accordance with our instructions and with applicable laws.
• Lifteller is not responsible for any damages or costs of any type arising out of or in any way connected with your dealings with these third parties/Third-Party Providers.
• Certain aspects of the Services include third-party tools that are subject to additional third-party terms, including, but not limited to, the following:
• Third-party payment processors (“Payment Partners”) - Some of the Services allow you to use Payment Partners to make payments. Your use of the Payment Partners feature is subject to the privacy policies and terms and conditions/terms of service of the relevant Payment Partners.
• Identify Verification and Security Services - Some of the third-party services will include identity verification of the National Identification Number, Bank Verification Number, liveness and facial verification, verification of government issued document. Your use of the features is subject to the privacy policies and terms and conditions/terms of service of the relevant third-party service provider.
• Communication, Analytics & Hosting Services: some of the third-party services providers are used to facilitate email communications, SMS and One-Time Password delivery, platform analytics, performance monitoring, error and crash reporting. Your use of the features is subject to the privacy policies and terms and conditions/terms of service of the relevant third-party service provider.

FRAUD, MONEY LAUNDERING AND TERRORISM FINANCING; PAYMENT SERVICES DISCLAIMER

• You must not use the Services to facilitate, promote, conceal, or attempt any fraudulent activity, scam, impersonation, unlawful solicitation, money laundering, terrorism financing, or any other illegal or abusive conduct (together, “Prohibited Conduct”);
• We may (but are not obliged to) implement automated and manual controls intended to detect Prohibited Conduct, including monitoring for suspicious patterns (such as unusual transaction behaviour, abnormal funding volume/frequency, repeated failed verification attempts, and account/device anomalies). We may investigate suspected Prohibited Conduct, preserve relevant records, and share information with our banking partners, payment processors, relevant service providers, and competent authorities where we consider it necessary or appropriate (including to comply with law, respond to lawful requests, or protect users and the Platform). If you suspect Prohibited Conduct, you must report it to us via the reporting channels we make available in the App/Platform or on our website.
• Where we reasonably suspect Prohibited Conduct or breach of these Terms, we may, without prior notice and in our sole discretion: (a) refuse, delay, block, reverse, or suspend any “Lift” activity or transaction; (b) restrict access to features; (c) suspend or terminate your account; and/or (d) take any other action we consider necessary to protect the Services, users, and third parties.
• The Services may enable you to access or use third-party wallet, banking, and/or payment processing functionality provided by regulated financial institutions or payment processors (“Payment Partners”). We do not operate the payment rails, hold customer funds as a bank, or provide regulated payment services unless expressly stated otherwise in a separate written agreement with you. To the maximum extent permitted by law, Payment Partners are responsible for the provision, operation, and regulatory compliance of their payment services (including applicable AML/CFT, sanctions screening, KYC/identity verification, transaction monitoring, reporting, and related controls) within their technical and operational control, and your use of such services remains subject to the applicable Payment Partner terms and policies. Notwithstanding the foregoing, we may support Payment Partners’ compliance processes by providing information, implementing platform-level controls, and taking restriction/suspension actions under these Terms.

INTELLECTUAL PROPERTY

The Intellectual Property Rights in the Platform and App are owned by Lifteller. The user interfaces, design, information, data, code, products, software, graphics, and all other elements of the Platform and App (“Lifteller Materials”) are protected by intellectual property and other applicable laws and are the property of Lifteller or Lifteller’s third-party licensors. Except as expressly allowed by these Terms, you may not make use of the Lifteller Materials, and Lifteller reserves all rights to the Lifteller Materials and Platform or App that are not granted expressly in these Terms and in accordance with applicable intellectual property laws and regulations.

INDEMNIFICATION

• You agree to indemnify, defend, and hold harmless Lifteller from any and all claims and demands made by any third party due to or arising out of:
• your breach of these Terms;
• your access to or misuse of the Platform or App being in violation of any law or the rights of a third party;
• any unrelated dispute or issue between you and any third party;
• any data, content, or materials that you upload to, or otherwise make available through, the Platform or App in violation of this Terms, including but not limited to materials that infringe upon the intellectual property rights of other third parties, violate applicable laws or regulations, or are harmful, unlawful, obscene, defamatory, or otherwise objectionable (“Unauthorized User Material”) you upload to, or otherwise make available through, the Platform or App;
• your wilful misconduct; and
• any other party’s unauthorized access to and/or use of the Platform or App using your account.

Lifteller reserves the right, at its own expense, to assume the defense and control of any matter, and in that case, you agree to cooperate with Lifteller’s defense of that claim.

NO WARRANTIES BY LIFTELLER

• Lifteller provides the Platform or App "as is", "with all faults" and "as available", and the entire risk as to satisfactory quality, performance, accuracy, and effort is with you. To the maximum extent permitted by applicable law, Lifteller and its suppliers make no representations, warranties, or conditions, express or implied. Lifteller and its suppliers expressly disclaim any and all warranties or conditions, express, statutory, and implied, including without limitation:
• warranties or conditions of your ability, fitness for a particular purpose, workmanlike effort, and accuracy;
• warranties or conditions arising through the course of dealing or usage of trade; and
• warranties or conditions of uninterrupted or error-free access or use of the Platform or App.
• No information, whether oral or written, obtained by you through the Platform or App or any materials available through the Platform or App will create any warranty regarding any Lifteller or the Platform or App that is not expressively stated in this Terms.
• Lifteller shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from:
• any failure, interruption, infiltration, corruption, or malfunction of hardware, software, telecommunications systems, or data transmission systems not caused by Lifteller’s fraud, willful misconduct, or negligence;
• the suspension, rejection, delay, interception, or reversal of a transaction where the transaction is reasonably suspected or confirmed to be unauthorized, fraudulent, or poses a security risk, or where such action is required or compelled by applicable law or a competent authority; or
• any circumstance beyond Lifteller’s reasonable control, including but not limited to events of force majeure.

Lifteller disclaims all risk for any damage that may result from your use of or access to the Platform or App (other than as may be due to its fraud, default, or negligence), your dealing with any other user, and any materials, including all user and Lifteller Materials, available through the Platform or App. You acknowledge that Lifteller will not be responsible for any damage to your property (including your computer system or mobile device used in connection with the services), or the loss of data that results from the use of the Platform or App or the download or use of those materials.

LIMITATION OF LIABILITY

• In no event will Lifteller or any of its affiliates be liable for any indirect, consequential, special, incidental, or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of, based on, or resulting from the terms of use set out in this Terms or your use or access, or inability to use or access, the Platform or App or any materials on the Platform, whether based on (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, even if Lifteller has been advised of the possibility of such damages.
• To the maximum extent permitted by applicable law, Lifteller assumes no liability or responsibility for any (a) errors, mistakes, or inaccuracies of materials; (b) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Platform or App; (c) any interruption or cessation of transmission to or from the Platform; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Platform or App by any third party; (e) any errors or omissions in any materials or for any loss or damage incurred as a result of the use of any materials posted, emailed, transmitted, or otherwise made available through the Platform or App; and/or (f) Unauthorized User Material.
• The aggregate liability of Lifteller and any of its affiliates to Lifteller for all claims arising out of or relating to the use of or inability to use any portion of the Platform or App or otherwise under this terms of use set out in this Terms, whether in contract, tort or otherwise, is limited to the sum earned by Lifteller in respect of the relevant transaction, events or circumstances giving rise to the claims.

FEEDBACK

If you choose to provide input and suggestions regarding the Platform or App, including those related to any Lifteller Materials (“Feedback”), you thereby grant Lifteller an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose, including to improve the Platform or App or create other products and services.

PRIVACY NOTICE AND OTHER GUIDELINES

• Privacy Notice
• Lifteller will collect, use, store, and disclose personal information in accordance with its Privacy Notice, which is incorporated into, and made a part of this Terms.
• Other Guidelines
• Your use of the Platform or App is subject to all additional guidelines, rules, and agreements applicable to the Platform or App or certain features of the Platform or App that Lifteller may post on, or link to, from the Platform or App, such as rules applicable to a particular product or content available through the Platform or App. All such terms are incorporated into and made a part of these Terms.
• Data Protection
• Lifteller acknowledges that in providing the Services to you, Lifteller may be exposed to your Personal Data. It is mutually agreed that all Personal Data provided by you to Lifteller, or to which Lifteller may be exposed, shall constitute private confidential information and, where applicable, Intellectual Property belonging to you.
• It is mutually agreed that respective obligations under the provisions of the Nigerian Data Protection Act 2023 (“NDPA”) and any other relevant Nigerian laws, regulations, or international standards applicable in Nigeria shall be complied with and neither party shall carry out any action in such a way as to breach or to cause the other party to breach any of its applicable obligations under NDPA.
• Data Processing
• Lifteller acknowledges that in providing the Services to you, you and Lifteller may be privy to the Personal Data of Data Subjects as defined under NDPA. Lifteller undertakes that it will process the Personal Data based only on documented instructions from the Data Subjects and in accordance with its contractual agreement with such Data Subjects.
• It is mutually agreed that the Personal Data of Data Subjects may be collected, stored, and processed for the purposes of using the Services provided such collection/storage/ processing shall be carried out in accordance with NDPA.
• It is agreed that appropriate technical and organizational measures to protect the Personal Data of Data Subjects against any unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure shall be mutually implemented. These measures shall be appropriate/proportionate to the harm and risk that might result from any unauthorized or unlawful processing, accidental loss, destruction, or damage to Personal Data and having regard to the nature of the Personal Data which is to be protected.

MISCELLANEOUS

• You agree not to export from anywhere any part of the Platform or App provided to you, or any direct product thereof, except in compliance with, and with all licenses and approvals required under, applicable export laws, rules, and regulations.
• If any part of this Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of this Terms will continue in effect.
• The section titles in this Terms are solely used for the convenience of the parties and have no legal or contractual significance.
• Lifteller may assign its rights and responsibilities under this Terms, in whole or in part, at any time upon giving general prior notice.
• Lifteller’s failure to act with respect to a breach by you or other Users does not waive Lifteller’s right to act with respect to subsequent or similar breaches.

COMMUNICATIONS

• By using the Platform or App, you consent to receive certain electronic communications from Lifteller as further described in the Privacy Notice. Please read the Privacy Notice to learn more. You agree that any notices, agreements, disclosures, or other communications that Lifteller sends to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
• Communication by you to Lifteller shall be in writing, and shall be delivered personally, via email, or sent by courier as follows:

Lifteller Social Media Limited32, Kudirat Abiola Way, Oregun, Ikeja, Lagos State, Nigeria.

support@lifteller.com

GOVERNING LAW AND DISPUTE RESOLUTION

• This Terms shall be governed by the laws of the Federal Republic of Nigeria. You agree to submit to the personal and exclusive jurisdiction of the courts in Nigeria for any and all disputes, claims, and actions arising from or in connection with the Platform or App and/or these terms of use set out in this Terms.
• Any dispute, difference, question, or conflict arising out of or in connection with the Platform and App, this Terms, or howsoever between the Parties hereto including questions as to the validity or otherwise of this Terms shall be amicably resolved between the Parties within a period of fifteen (15) Business Days.
• Where a dispute is not resolved in accordance with clause 12.2, it shall be referred to arbitration by a single arbitrator appointed by a consensus of the parties hereto or failing such consensus within fourteen (14) days of request by a Party for consensus, by the Chairman for the time being of the Chartered Institute of Arbitration (UK) Nigeria branch. The arbitral proceedings shall be conducted in Lagos and in accordance with the Arbitration and Mediation Act 2023. The existence of arbitration proceedings during the existence of this Terms shall not suspend your obligations as contained herein. It is mutually agreed that the contents of the arbitral proceedings shall be kept strictly confidential. The decision of the Arbitrator and award granted shall be final. The right to arbitrate disputes or claims under this Terms shall survive its termination

NOTICES

• Any notice given under this Terms shall be in writing and shall be delivered personally, via email or sent by courier to the registered address as indicated:
• All notices shall be deemed to be received by the addressee on the date of delivery with proof thereof or on the 10th (tenth) business day after delivery to the courier.

TERMINATION AND AMENDMENTS TO THE TERMS

• We may terminate this Agreement with you at any time, without notice, where we believe in good faith that you have breached these Terms or otherwise believe that termination is reasonably necessary to safeguard the rights of other users of the Services.